PRIVACY POLICY
1. Introduction
Precision Comfort Home Services LLC (“Precision Comfort,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to responsible, transparent, and secure handling of personal information.
This Privacy Policy describes how we collect, use, disclose, maintain, and protect information obtained through our website, service inquiries, appointment requests, and related business operations.
Our commitment to customer satisfaction extends beyond providing exceptional heating, ventilation, air conditioning (HVAC), and plumbing services. We recognize the importance of protecting the personal information entrusted to us by homeowners and customers throughout North Texas.
2. Information We Collect
We may collect personal information when you visit our website, request a service estimate, schedule an appointment, inquire about financing, or communicate with our representatives.
Information collected may include:
- Personal Identification Information: Full name, telephone number, email address, and residential or service address.
- Service-Related Information: HVAC or plumbing concerns, equipment details, maintenance requirements, requested appointments, and service history.
- Customer Communication Records: Information provided through website forms, telephone conversations, emails, and customer service interactions.
- Technical and Usage Information: IP addresses, device characteristics, browser information, referring pages, and interactions with our website.
- Billing and Transaction Information: Invoices, payment records, and transaction details where applicable.
We collect information directly from customers and, where appropriate, through authorized service providers and website technologies.
3. How We Use Personal Information
Precision Comfort Home Services LLC uses customer information to support legitimate business activities, including:
- Processing HVAC and plumbing service inquiries.
- Scheduling repairs, installations, inspections, and maintenance appointments.
- Preparing service estimates, quotations, and invoices.
- Communicating with customers regarding appointments, service updates, and follow-up support.
- Maintaining customer service records and improving operational efficiency.
- Evaluating website performance and customer engagement.
- Providing marketing communications where permitted by applicable law.
- Protecting against fraud, unauthorized activities, and security incidents.
- Fulfilling applicable legal, regulatory, and contractual obligations.
We strive to collect information reasonably necessary for the purposes described in this Policy.
4. Cookies, Analytics, and Advertising Technologies
Our website may use cookies and similar technologies to improve functionality, understand visitor preferences, measure website performance, and support advertising activities.
Depending on the technologies implemented, information may be processed through services such as Google Analytics, Google Ads, or other website analytics and digital advertising platforms.
These technologies may collect information about your device, website interactions, and browsing activity.
Visitors may adjust cookie preferences through browser settings and any privacy controls provided on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will provide relevant disclosures and choices concerning tracking technologies and targeted advertising.
5. Sharing and Disclosure of Information
We may disclose relevant personal information to authorized service providers when reasonably necessary for our business operations.
These recipients may include:
- Website hosting and technical support providers.
- Customer relationship management and appointment scheduling providers.
- Payment processing and billing service providers.
- Marketing, advertising, and website analytics providers.
- Professional advisers and other authorized business partners.
- Government authorities or legal representatives when disclosure is required by law.
We may also disclose information in connection with a corporate restructuring, merger, acquisition, or transfer of business assets, subject to applicable legal requirements.
Any sharing or sale of personal data for targeted advertising or other purposes will be addressed in accordance with applicable privacy laws, including any required disclosures and consumer opt-out rights.
6. Third-Party Financing Services
Precision Comfort Home Services LLC provides information about financing options through third-party providers, including Hearth and Wisetack.
Customers who choose to explore financing opportunities may be directed to external applications or websites operated by these providers.
Information submitted directly to financing providers, including financial details, credit-related information, and financing applications, is subject to their respective privacy policies and applicable legal requirements.
We encourage customers to review the relevant financing provider’s privacy disclosures before submitting sensitive financial information.
7. Information Security
We recognize the importance of protecting customers’ personal information against unauthorized access, misuse, alteration, and disclosure.
We maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information processed and the risks involved.
Although we endeavor to maintain appropriate security measures, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide requested services, maintain customer records, comply with applicable laws, address disputes, and fulfill legitimate operational requirements.
Retention periods may vary based on the type of information, customer relationship, legal obligations, and business requirements.
When personal information is no longer reasonably necessary, we take appropriate steps to delete, deidentify, or securely dispose of it.
9. Consumer Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have certain rights concerning your personal information.
These may include the right to:
- Request confirmation of whether we process your personal information.
- Access personal information maintained about you.
- Request correction of inaccurate personal information.
- Request deletion of eligible personal information.
- Obtain a portable copy of certain personal information.
- Opt out of qualifying targeted advertising, personal data sales, or specified profiling activities.
- Appeal certain decisions regarding privacy requests.
Where applicable law provides these rights, we will review and respond to eligible requests within the legally required timeframe.
We will not unlawfully discriminate against individuals for exercising their applicable privacy rights.
Privacy requests may be submitted using the contact information provided below. To appeal a denied request, please send an email with the subject line “Privacy Rights Appeal,” explaining your request and the decision you wish to appeal.
10. Email and Text Message Communications
We may communicate with customers through telephone calls, email, or text messages for appointment confirmations, service updates, requested estimates, customer support, and related business purposes.
Promotional communications will be sent in accordance with applicable marketing and consent requirements.
Where promotional emails or text messages are offered, customers will be provided with applicable methods to withdraw consent or opt out of further marketing communications.
11. Children’s Privacy
Our website and services are intended for general audiences seeking residential and commercial home services and are not directed toward children under 13 years of age.
We do not knowingly solicit personal information from children under 13. If we learn that such information has been collected in circumstances requiring deletion, we will take appropriate action in accordance with applicable law.
12. Third-Party Websites and External Links
Our website may contain links to websites, financing platforms, social media services, and other resources operated by independent third parties.
Precision Comfort Home Services LLC does not control the privacy practices or content of these external websites.
We encourage visitors to review the privacy policies of external services before providing personal information.
13. Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.
Updated versions will be made available on this website with a revised effective date. Additional notice or consent will be provided when required by law.
14. Contact Information
For questions, concerns, requests for access or deletion, or other inquiries regarding this Privacy Policy, please contact:
Precision Comfort Home Services LLCBusiness Address:1910 Trent Rd
Krum, TX 76249
United States
Phone: (940) 703-8988Email: email@precisioncomforthomeservices.comWebsite: https://precisioncomforthomeservices.com/We value the trust our customers place in us and remain committed to maintaining transparent, responsible, and respectful personal information practices.
© 2026 Precision Comfort Home Services LLC. All Rights Reserved.
